Shipping & Returns Policy

At JOMAR Clothing Shop, we’re committed to delivering premium sportswear worldwide with transparent shipping and a hassle-free returns process. Here’s everything you need to know:

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Tracking available

Note: We currently cannot ship to certain remote areas and parts of Asia. Delivery times may vary during peak seasons or due to customs clearance.

Returns & Exchanges

We stand behind our premium sportswear quality. If you’re not completely satisfied, follow our simple returns process:

Eligibility

You may return items within 15 days of receiving your order if they meet these conditions:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • Proof of purchase is required

Important: For hygiene reasons, we cannot accept returns on vests and underwear unless they are faulty. All other products (hoodies, polo shirts, shorts, t-shirts, tracksuits, trousers & joggers) are eligible for returns.

How to Return

Follow these steps for a smooth returns process:

  1. Contact us within 15 days at [email protected] with your return request
  2. Complete the return form (template provided below) and include it with your package
  3. Package items securely in original packaging when possible
  4. Ship your return to our London address (provided in your return authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Your refund will be credited to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable

Exchanges

We happily exchange items for different sizes or colors (subject to availability):

  • Indicate your preferred exchange in your return request
  • If exchanging for a higher-value item, you’ll pay the difference
  • If exchanging for a lower-value item, we’ll refund the difference

Faulty or Incorrect Items

If you receive a faulty item or wrong product, contact us immediately at [email protected]. We’ll arrange free return shipping and expedite your replacement or refund.

Return Form Template

Copy this template when requesting a return:

Subject: Return Request – Order #[Your Order Number]

Dear JOMAR Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

  • Item(s) to return: [Product Name, Size, Color]
  • Reason for return: [Please specify]
  • Preferred resolution: [Refund/Exchange to (specify size/color if exchanging)]

My contact information:

  • Full Name:
  • Email:
  • Phone Number:

I confirm that the items are unworn, unwashed, and in original condition with all tags attached.

Thank you,
[Your Name]

Return Address

After receiving return authorization, ship your package to:

JOMAR Clothing Shop Returns
97 Dunbridge St
London, GB EC4P 7DV

International Returns: Mark packages as “RETURNED GOODS” to avoid customs charges. We cannot refund original order customs fees.

Need Help?

Our customer service team is available Monday-Friday, 9am-5pm GMT. Contact us at [email protected].

Thank you for choosing JOMAR Clothing Shop for your performance sportswear needs. We’re committed to making every aspect of your experience seamless and satisfying.