Frequently Asked Questions

Welcome to JOMAR Clothing Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns and more to help you shop with confidence.

About Our Products

What types of clothing does JOMAR specialise in?
We specialise in premium-quality, lifestyle-focused apparel including hoodies, polo shirts, shorts, t-shirts & vests, tracksuits, and trousers & joggers. Our collections blend fashion with functionality, perfect for both active lifestyles and casual wear.
Are your clothes suitable for gym workouts?
Absolutely! Many of our tracksuits, t-shirts and performance-ready sportswear are designed with breathable fabrics to keep you comfortable during workouts while maintaining a stylish look.
Do you offer plus sizes or extended sizing?
Currently we focus on standard sizing, but we’re constantly expanding our range. Check individual product pages for specific size charts and availability.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders and save preferences for future purchases.
I forgot my password – how can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if the order hasn’t been processed yet.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and try again, or contact your bank if issues persist.

Shipping & Delivery

What shipping options are available?
We offer two convenient options:
– Standard Shipping (£12.95): DHL/FedEx delivery in 10-15 business days
– Free Shipping: EMS delivery in 15-25 business days for orders over £50
How long does order processing take?
Our London team processes all orders within 1-2 business days (excluding weekends). You’ll receive tracking information once your order ships.
Do you ship to my country?
We ship worldwide except to select remote regions and Asia. During checkout, simply enter your address to confirm availability.
Why is my tracking information not updating?
Carrier systems may take 24-48 hours to show updates after dispatch. If it’s been longer, please contact us at [email protected] with your order number.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, with tags attached and in original packaging.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and address.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. It may take additional time for your bank to post the credit.
Do you offer exchanges?
Currently we only process returns for refunds. For a different size or color, please place a new order after receiving your refund.

Contact & Support

How can I contact customer service?
Email us anytime at [email protected]. Our London-based team typically responds within 24 hours on business days.
What are your business hours?
Our customer service operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.
Where is JOMAR Clothing Shop located?
Our headquarters is at 97 Dunbridge St, London, GB EC4P 7DV. Please note this is an administrative office only – we don’t have a physical retail store.

Still have questions? We’re happy to help! Contact our friendly support team at [email protected] for personalized assistance.